An excellent opportunity to join a fast growing and exciting company based in W1. Due to our raid expansion we require an Operations Manager to work closely alongside the Managing Director and Head of Training Operations.
The ability to cope with change and variable workload while delivering a consistent high level of customer service is essential.
In this job you are responsible for the smooth running of the operations of Bladonmore Training. Success in this job will be judged by client satisfaction, developing a happy team and careful cost control.
This job involves fast and efficient response to demanding clients. Much of the work is time sensitive and critical to the success of our clients' businesses. At the same time you need to manage and grow a team in a fast moving business environment to support the rest of the business.
Bladonmore has a blue chip client base including some of the largest companies in Europe. While our work is international, this job will be office based, in London.
Company Information
Bladonmore Training is a bespoke training and coaching business focused on helping businesses communicate more effectively. We work at senior levels within organizations and deliver results for our clients by using a large team of experts, including many well known journalists. We offer relevant and effective coaching with high level strategic advice and outstanding service.
We are part of Bladonmore, an award winning corporate communication business dedicated to offering expert advice and services through publishing (in print, online and on film); design (annual reports and marketing design) and communications training and coaching.
Main Responsibilities:
• Day to day booking of courses, trainers, camera people, venues etc including pre- training research and post-training feedback and assessments.
• Managing and supporting the Operations team, at present two people but you will be expected to grow the team over the next year.
• Booking and arranging travel when needed.
• Trainer Development: Sourcing and developing the next era of Bladonmore trainers. Working to build the next tier of trainers and coaches and building loyalty by them towards Bladonmore
• Responsible for ensuring feedback is in a position to be delivered by account managers within the 72 hour time frame.
• Managing the implementation of large training contracts, with the account directors, to include booking delegates onto courses, managing course timetabling and regular reporting
• Creating and operating systems and processes to enable the highest quality of service at a reasonable price. Quality control.
• Keeping clients happy - responsiveness, satisfaction, world class service.
• Reducing costs of managing clients though improving and running efficient systems and processes.
• Trainer Sourcing (including rate negotiation) for all courses delivered by BT.
• Reporting on performance and KPIs
• Supporting Sales - Providing a level of service and client satisfaction that the sales team can be proud of.
Skills:
• Must have outstanding verbal, written and interpersonal communication skills.
• Must thrive and enjoy working under pressure and to tight deadlines
• Must have management experience as you will be expected to manage and grow a team
• Must have experience in an operational role.
• Must be a self-starter who can function independently and as part of a team.
• Passion for nurturing relationships with trainers.
• Must have highly developed time management and organisational skills.
• Good negotiating skills.
• Excellent Word, Excel and Outlook skills.
Salary dependent on experience plus great benefits.
Please email your CV plus a covering letter stating your salary expectations to: careers@bladonmore.com
We look forward to hearing from you!
NO AGENCIES PLEASE!