Job: Customer Support Manager
Ref: AH1004599
Salary: £27000
Location: Egham, Surrey
Perm role
My client, a international retail company has a new and exciting opportunity for a Customer Support manager. The successful candidate will be responsible for leading a team as well as delivering personalized customer service. This team offers a first class service to customers who have enquiries or returned goods which they have purchased in the airport or abroad.
The ideal candidate will have previous experience with managing a team within a customer services environment.
Duties include:
• Provide customer support to all customer contacting the team.
• Manage the Database and other office application to produce various functional reports, information and business recommendations for continuous cost and service improvement.
• Use of customer feedback of service as Continuous Improvement measure.
• Staff management and development
• Recruitment
• Seek out development opportunities
• Manage agreed level of security checks on payments made
Our client is looking for someone who is keen to unleash their innovative side, has previous experience in customer service / management and who has the ability to prioritize in a busy / dynamic work environment.
If you can answer yes to all of these questions then apply now! This role offers excellent benefits.
Please note only short listed candidates will be notified.
Do you live near Egham?
Are you able to attend the first interview in Holborn, central London?
Have you had management experience?
Have you worked in customer service?